Payment
How much do I need to pay for a deposit in order to secure the date ?
30% of the proposal total. The remaining 70% is due 14 days prior to your wedding date at your final consult meeting. If you are booking less than 30 days out from your event, please plan to pay in full. Please note all the payment is non-refundable.
What payment do you accept ?
Payments can be made in cash, Venmo and Zelle.
When is my payment due ?
When you have decided to move forward with Jelo Flowers & Decor as your vendor, you will be provided our company's terms and conditions included in your contract to review and sign. After agreeing to the terms you will need to submit a 30% deposit. Your remaining balance will be due 14 days before your event date.
What is your refund & cancellation policy ?
Any money paid is non-refundable. Your first non-refundable retainer payment covers all billable hrs such as your initial face to face or Zoom meeting, any communications leading up to your Event date via, social media, email, text, or phone calls, as well as creating your custom design concept, making any requested revisions to your original design concept, calculating needed supplies and flowers for your order and purchasing needed dry goods such as tape, oasis, vases, containers, ribbon, corsage/boutonniere magnets etc. and traveling time and fuel cost more for 2 hrs + round trip to pick up your hard goods. Your final non-refundable retainer payment covers placing your orders with the required wholesalers for your flowers, traveling time and fuel cost more for 2 hrs + round trip to pick up your flowers, prepping necessary containers or vases, cleaning and processing your flowers, storing your flowers in our temperature-controlled cooler, designing your flowers, fuel cost, labor, event insurance, set up and delivery on your Event day.
