FAQ’S

How do I book your services?

1. To inquire about our availability, please fill out the contact form HERE.
Please be sure to include your event date and venue information.

2. Once we confirm our availability, we will provide you with a link to our pricing system.
This allows you to create an estimate for your wedding floral and décor needs.
You are also welcome to send us any inspiration photos or a Pinterest board to help us better understand your preferred style and vision.

3. If the pricing and selected items work for you,
we will be happy to provide a detailed proposal and contract for your review.

4. If you have any additional questions, you are welcome to schedule
a phone call, virtual meeting, or in-person meeting at our Brooklyn office.

5. To officially secure your wedding date,
please e-sign the contract and submit a 30% deposit.

Our Service

What services do you provide?
We offer fresh flower centerpieces, fresh flower arches, silk flower arches, stage backdrops, signage, photo booths, invitations, and wedding stationery.

What areas do you service?
We service New York City, including Brooklyn, Queens, and the Bronx, as well as Long Island, New Jersey, and Upstate New York.

Do you provide insurance for the venue?
Yes. We provide liability insurance with $1 million coverage.
The certificate of insurance will be sent directly to the venue after the final meeting is completed.
Special COI requests, wording, endorsements, or rush processing may incur an additional fee.

Do you have a minimum fee?
Yes. Our minimum order is $2,500, plus travel, setup, and breakdown fees.

Do you take walk-in clients?
Consultations are by appointment only.

Do you offer specific packages?
Unfortunately, no two events are exactly the same, so we do not offer preset packages.
Each proposal is customized based on the client’s needs, style, and budget.

What are your delivery, setup, breakdown, and transfer fees?
Delivery, setup, breakdown, and transfer fees are determined based on the event location, logistics, timing, and overall complexity.
These fees will be included in your proposal based on your specific needs.

Wedding Flowers

Can I still book your services if I am unsure about my wedding theme or color palette?
Yes. Confirmed colors and styles are not required at the time of booking.
Your colors, style, and overall floral direction will be finalized approximately 4 weeks prior to the wedding.

Do you provide flower samples before the wedding?
Unfortunately, we do not currently provide flower samples.

How will I know what my wedding flowers will look like?
We strongly recommend sending us reference photos or a Pinterest board
so we can better understand your preferred style, color palette, and overall vision.

You may also find inspiration from our previous floral work here:
www.jelonyc.com/flowers

When will I receive the flower list and total cost for my order?
As long as we have all the necessary information during the consultation,
we will be able to provide an estimated total based on the floral coverage, items, and design direction discussed.

Are guests allowed to take the flowers home after the wedding?
Yes. Guests are welcome to take home the fresh flowers after the event.
However, silk flowers, rental items, vases, stands, containers, and décor structures
must remain with Jelo Flowers & Decor unless otherwise stated in the contract.

Stage Backdrop & Decorations

What decoration services do you provide?
We design and produce stage backdrops for both Western weddings and Chinese banquet-style weddings.
We also provide wedding signage, including welcome boards, seating charts, candles, and more.

How will I know what my stage backdrop and signage will look like?
In most cases, our in-house designer will create a design mock-up for your review.
Backdrop mock-ups are usually provided approximately 14–30 days before the wedding.

Do you have a minimum fee for stage backdrops?
Yes. We offer different types of stage backdrops, and the minimum starts at $1,600.

Will you help us decorate items that we provide ourselves?
Unfortunately, due to liability, logistics, and design-control reasons, we do not decorate or install client-provided items.

Photo Booth

Can I book the photo booth without using your flower and décor services?
Due to high demand, we only accept individual photo booth bookings for events taking place Monday through Friday.
Weekend dates are reserved for clients who book our flower and décor services together with the photo booth.

Does the setup time count toward the unlimited photo booth service time?
No. Setup time is separate and does not count toward your photo booth service time.

How long does it take to set up the photo booth?
Photo booth setup usually takes approximately 1 hour.

How many attendants will be present at the photo booth?
There will be 1 to 2 attendants assisting guests at the photo booth, depending on the event needs.

What are the space requirements for the photo booth?
We require at least an 8 ft. x 8 ft. space to set up the photo booth.

How many people can fit in the photo booth?
Up to 12 people can fit in the photo booth at one time.

Do you provide digital files after the event?
Yes. An online gallery will be ready within 10 days after your wedding.

Can the photo booth deposit be transferred to flower or décor services?
No. Photo booth payments are non-refundable and cannot be transferred to flower, décor, or any other services.

Stationery & Invitation

What kind of stationery do you provide?
We offer wedding invitations, menu cards, program cards, table numbers, and more.

Do you offer one-of-a-kind custom designs?
Yes. We offer one-of-a-kind custom invitation suites starting at $1,500.

How will I know what my stationery will look like?
We provide complimentary design mock-ups for all stationery items for your review.

How long does it take to receive the stationery?
Regular stationery production typically takes 5–10 business days after the design has been approved.

Payment

How much is the deposit to secure our date?
A 30% non-refundable deposit of the proposal total is required to secure your date. The remaining 70% balance is due 14 days prior to your wedding date.
If you are booking less than 30 days before your event, full payment is required at the time of booking.
Please note that all payments are non-refundable.

What payment methods do you accept?
We accept cash, Venmo, and Zelle.

When is my payment due?
Once you decide to move forward with Jelo Flowers & Decor,
we will provide our company’s terms and conditions in the contract for your review and signature.
After the contract is signed, a 30% non-refundable deposit is required to officially reserve your date.
The remaining balance is due 14 days before your event date.

What is your refund and cancellation policy?
All payments made are non-refundable.
Your initial non-refundable retainer covers the time and work involved before the event, including consultations, communication by
email, phone, text, or social media, creating your custom design concept, making approved revisions,
calculating the required flowers and supplies, purchasing necessary hard goods, and related travel time and costs.

Your final non-refundable payment covers the remaining preparation and production for your event,
including placing flower orders with wholesalers, picking up flowers and supplies, processing and storing flowers
in our temperature-controlled cooler, preparing containers and vases, designing the arrangements,
labor, fuel, event insurance, delivery, setup, and breakdown on the event day.

Thank you