The Next Steps you may need to know

 

General procedures



1. Sign the Contract & Pay Deposit
To secure your event date, the signed contract and 30% non-refundable retainer are required.
Deposit payments are accepted by Zelle only.

2. Final Meeting
The final meeting is scheduled approximately 4–5 weeks prior to your wedding date.
This includes one final meeting of up to 60 minutes, either virtually or in person.

3. Liability Insurance
If required by the venue, we can provide a $1,000,000 certificate of liability insurance after the final meeting.
Special COI requests, wording, endorsements, or rush processing may incur an additional fee.

4. Final Payment
The remaining balance is due no later than fourteen (14) days prior to the wedding date.

 


the Floral

1. Confirmed colors and style are not required at the time of booking.

2. Colors and overall style will be finalized approximately 4 weeks prior to the wedding.

3. How do we create your floral design?
We strongly recommend sending us reference photos or a Pinterest board
so we can better understand your preferred style, color palette, and overall vision.
You may also find inspiration from our previous work here: www.jelonyc.com/flowers

4. If you have any questions or would like to make changes to your ideas,
please feel free to email us info@jelonyc.com

5. You may still adjust the number of centerpieces and
other minor details up to 2 weeks prior to the wedding.

6. All final details must be confirmed no later than 2 weeks prior to the wedding.

 

The Graphic Design

1. How do I know what the design will look like?
We will create a design mock-up for your review.

2. Am I able to make changes after reviewing the mock-up?
Yes. One round of revisions is included after we send you the mock-up design.
Additional revisions may be subject to an extra fee of $30 per revision.

3. How do you create my wedding design?
We strongly recommend sending us reference photos or inspiration images
so we can better understand your preferred style, color palette, and overall vision.

You may also find more inspiration from our previous work here:
www.jelonyc.com/decor

With your full trust, we would love the creative freedom
to design something beautiful and cohesive for your wedding.

 

Timeline for Design & Collecting Content

Wedding Backdrop
14 days prior (the lastest)

Welcome / Seating / Any other Signs
7 days prior (the lastest)

Menu / Ceremony Program / Any other day-of stationery
14 days prior  (the lastest)

 

Payment

1. How much is the deposit to secure our wedding date?
A 30% non-refundable deposit of the proposal total is required to secure your date. The remaining 70% balance is due 14 days prior to your wedding date.

If your event is less than 30 days away at the time of booking, full payment is required.

Please note that all payments are non-refundable.

2. What payment methods do you accept?
We accept payments by cash, Venmo, and Zelle.

3. When is my payment due?
Once you decide to move forward with Jelo Flowers & Decor,
we will provide our company’s terms and conditions for your review.
After the contract is signed, a 30% non-refundable deposit is required to officially reserve your date.

The remaining balance is due 14 days before your event date.

4. What is your refund and cancellation policy?
All payments made are non-refundable.

Your initial non-refundable deposit covers the time and work involved before the event, including consultations,
communication by email, phone, text, or social media, creating your custom design concept,
making approved revisions, calculating the required flowers and supplies, purchasing necessary hard goods,
and any related travel time and costs.

Your final non-refundable payment covers the remaining event preparation and production,
including placing flower orders with wholesalers, picking up flowers and supplies, processing and storing flowers,
preparing containers and vases, designing the arrangements,
labor, fuel, event insurance, delivery, setup, and breakdown on the event day.

 

Jelo Flowers & Decor Design & Printing Policy

  • Proofing - It is your responsibility to carefully review proofs for any errors - spelling, layout, etc. We allow up to 3 times changes and adjustment, extra charges may apply for further changes. Once you give in final approval, any errors are corrected at your expense. No job will be sent to press without final approval of its proof.

  • Timeline - It usually take 1-2 days for digital prove to send to final stage printing after collected from clients; and another 7-14 business days for the printing process. We strive to work within this timeline and for clients to cooperate in a timely manner. We will not be responsible for procrastination deadlines due to delayed client’s action or response.

  • Payment - Payment is collected per payment schedule stated in contract. Once the proof for a print job has been approved, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. Any delays in printing due to your failure for approval, it is your responsibility and is not subject for a refund.

  • Color Accuracy - Jelo Paper & Decor will reproduce color from submitted print-ready files as closely as possible, but even under the best circumstances, an exact color match is not possible. This is an inherent limitation in the printing process.

  • Rush Order - Orders may be considered RUSH if the client requires to receive the project at 2 weeks prior to the timeline. Rush orders are accepted depending on our availability and the requirements of the project. Rush orders will add a charge of 20% to your order total, and the payments are due in full at the time of ordering.

  • Returns & Cancellations - If there is a need to cancel your order, please contact us right away. If we have not received your final approval and have not gone into production, you are responsible for penalty of 50%. If your project has gone into the production process, it will be penalty of 100% of the entire amount as stated in the contract. Because of the personalization of custom stationery, orders are non-refundable, without exception. Every effort is made to assure your satisfaction. If there is an error on our part, we will do our best to correct the problem and it may take up to 7-10 days to reproduce.

  • Files - All of our designs are part of Jelo’s Paper & Decors assets therefore, we will not give away copies in any form such as JPEG, PDF or Digital.



3 Easy Steps
to Book the Invitations



Step 1

Please take a look at our wedding invitation collection and select a design that you prefer.



Step 2

Please fill out the corresponding form according to your needs.



Step 3

We'll create a contract based on your form. You can sign it once you confirm everything. You'll need to pay a 50% deposit when you order, and the remaining 50% is due when you pick up the invitations.

 
 

Invitation FAQ

Q: Do you offer shipping to other states?
Currently, we only offer in-store pickup.


Q: I like a particular wedding invitation design, but can I change the colors or artwork?
Unfortunately, all of our wedding invitation designs and layouts are fixed, and any customization requests will incur a design fee of $120 or more.


Q: After I make the payment, how long will it take for me to receive the wedding invitations?
The design process takes 2-3 working days. Once the design is confirmed, it will take 5-10 working days to complete the printing and production process.


Q: If you design the wedding invitations and I don't like it, can I switch to a different template?
If we have already completed the design process, changing to a different design will incur a $50 redesign fee.


Q: If we notice a mistake in the wedding invitations, can we make changes?
Yes, we include two free minor revisions, which cover text or layout adjustments. If there are more than two revisions, each additional revision will incur a $15 modification fee. (Note: If it is our mistake, it will not count towards the two revisions.)


Q: What is the minimum order quantity?
Our minimum order quantity is 50 invitations, with increments of 25 thereafter. For example: 50, 75, 100, 125...