The Next Steps you may need to know

 

General procedures



1. Sign the Contract & Pay 30% deposit to secure your date
We accept Zelle only for the deposit

2. Final Meeting Due 4 - 5 weeks prior your wedding
Includes 1X up to 60 mins final meeting, Virtual or In-Person

3. (If needed) We provide liability insurance with $1m coverage
Will Email to you/venue directly after the final meeting

4. Final Payment due 14 days prior to the wedding

 


the Floral

1. We don’t need the confirmed colors & style upon the booking

2. Colors & Styles will be finalized at 4 weeks prior to the wedding

3. How do you come up with my floral design work?
We strongly suggest you to send us any reference pictures or pinterest board
in order to show your preference style,
or you can get more inspiration by our previous work at www.jelonyc.com/flowers

4. If you have any other questions or ideas change,
feel free to e-mail us or wechat : jelonyc

5. You can still adjust the amount of centerpieces and
other minor details 2 weeks prior to the wedding

6. Every single detail must be finalized 2 weeks prior to the wedding

 

The Graphic Design

How do I know what the design looks like?
We will come up with a design mock-up for your review

Am I able to change the design after the mock-up?
Yes, we allow 1 time change based on the mock-up design after we send you the work.
Further changes may contain additional fees - $30 ea

How do you come up with my wedding design work?
We strongly suggest you to send us any reference pictures in order to show your preference style,
or you can get more inspiration by our previous work at www.jelonyc.com/decor

  • By your fully trust, we prefer you to just LET-US- DO-THE DESIGN

 

Timeline for Design & Collecting Content

Wedding Backdrop
14 days prior (the lastest)

Welcome / Seating / Any other Signs
10 days prior (the lastest)

Menu / Ceremony Program / Any other day-of stationery
21 days prior  (the lastest)

 

Payment

How much do I need to pay for a deposit in order to secure the date ?
30% of the proposal total. The remaining 70% is due 14 days prior to your wedding date at your final consult meeting. If you are booking less than 30 days out from your event, please plan to pay in full. Please note all the payment is non-refundable.

What payment do you accept ?
Payments can be made in cash, Venmo and Zelle.

When is my payment due ?
When you have decided to move forward with Jelo Flowers & Decor as your vendor, you will be provided our company's terms and conditions included in your contract to review and sign. After agreeing to the terms you will need to submit a 30% deposit. Your remaining balance will be due 14 days before your event date.

What is your refund & cancellation policy ?
Any money paid is non-refundable. Your first non-refundable retainer payment covers all billable hrs such as your initial face to face or Zoom meeting, any communications leading up to your Event date via, social media, email, text, or phone calls, as well as creating your custom design concept, making any requested revisions to your original design concept, calculating needed supplies and flowers for your order and purchasing needed dry goods such as tape, oasis, vases, containers, ribbon, corsage/boutonniere magnets etc. and traveling time and fuel cost more for 2 hrs + round trip to pick up your hard goods. Your final non-refundable retainer payment covers placing your orders with the required wholesalers for your flowers, traveling time and fuel cost more for 2 hrs + round trip to pick up your flowers, prepping necessary containers or vases, cleaning and processing your flowers, storing your flowers in our temperature-controlled cooler, designing your flowers, fuel cost, labor, event insurance, set up and delivery on your Event day.

 

Jelo Flowers & Decor Design & Printing Policy

  • Proofing - It is your responsibility to carefully review proofs for any errors - spelling, layout, etc. We allow up to 3 times changes and adjustment, extra charges may apply for further changes. Once you give in final approval, any errors are corrected at your expense. No job will be sent to press without final approval of its proof.

  • Timeline - It usually take 1-2 days for digital prove to send to final stage printing after collected from clients; and another 7-14 business days for the printing process. We strive to work within this timeline and for clients to cooperate in a timely manner. We will not be responsible for procrastination deadlines due to delayed client’s action or response.

  • Payment - Payment is collected per payment schedule stated in contract. Once the proof for a print job has been approved, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. Any delays in printing due to your failure for approval, it is your responsibility and is not subject for a refund.

  • Color Accuracy - Jelo Paper & Decor will reproduce color from submitted print-ready files as closely as possible, but even under the best circumstances, an exact color match is not possible. This is an inherent limitation in the printing process.

  • Rush Order - Orders may be considered RUSH if the client requires to receive the project at 2 weeks prior to the timeline. Rush orders are accepted depending on our availability and the requirements of the project. Rush orders will add a charge of 20% to your order total, and the payments are due in full at the time of ordering.

  • Returns & Cancellations - If there is a need to cancel your order, please contact us right away. If we have not received your final approval and have not gone into production, you are responsible for penalty of 50%. If your project has gone into the production process, it will be penalty of 100% of the entire amount as stated in the contract. Because of the personalization of custom stationery, orders are non-refundable, without exception. Every effort is made to assure your satisfaction. If there is an error on our part, we will do our best to correct the problem and it may take up to 7-10 days to reproduce.

  • Files - All of our designs are part of Jelo’s Paper & Decors assets therefore, we will not give away copies in any form such as JPEG, PDF or Digital.



3 Easy Steps
to Book the Invitations



Step 1

Please take a look at our wedding invitation collection and select a design that you prefer.



Step 2

Please fill out the corresponding form according to your needs.



Step 3

We'll create a contract based on your form. You can sign it once you confirm everything. You'll need to pay a 50% deposit when you order, and the remaining 50% is due when you pick up the invitations.

 
 

Invitation FAQ

Q: Do you offer shipping to other states?
Currently, we only offer in-store pickup.


Q: I like a particular wedding invitation design, but can I change the colors or artwork?
Unfortunately, all of our wedding invitation designs and layouts are fixed, and any customization requests will incur a design fee of $120 or more.


Q: After I make the payment, how long will it take for me to receive the wedding invitations?
The design process takes 2-3 working days. Once the design is confirmed, it will take 5-10 working days to complete the printing and production process.


Q: If you design the wedding invitations and I don't like it, can I switch to a different template?
If we have already completed the design process, changing to a different design will incur a $50 redesign fee.


Q: If we notice a mistake in the wedding invitations, can we make changes?
Yes, we include two free minor revisions, which cover text or layout adjustments. If there are more than two revisions, each additional revision will incur a $15 modification fee. (Note: If it is our mistake, it will not count towards the two revisions.)


Q: What is the minimum order quantity?
Our minimum order quantity is 50 invitations, with increments of 25 thereafter. For example: 50, 75, 100, 125...